Customer Call Center
We had provided Nepal Telecom’s 197 Operations of Enquiry and Customer Services Successfully for three year starting in the year 2014 Under the Directives of Nepal Telecom.
Cybernetics is well known for its Customer Call Center and support services . We have cutting-edge technology and robust infrastructure, sufficient expertise and professional manpower to manage all kind of such related projects efficiently. We are equipped with latest call center software facilities like voice logging and call recording. We had provided Nepal Telecom’s 197 Operations of Enquiry and Customer Services Successfully for three year starting in the year 2014 Under the Directives of Nepal Telecom .We provide customer care services 24*7.These services are basically focus on under inbound services.
The inbound services consist of:
1. Answering Service
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Cybernetic services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.
2. Customer Service
Every successful business focuses on three elements of customer relationship management – customer acquisition, customer easiness and customer care. Cybernetics Customer centre is a perfect choice to be provides customer service. We will help you to provide the detail of any person/organization/services on the basis of enquiry or need basis.
3. Inquiry Handling
Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or organization or person is given. Cybernetics has an inbound call center that offers all information thorough by understanding the person or services.
4. Tech Support Solutions
Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.
Cybernetics Customer Services has the expertise and skilled manpower to set up and manage large inbound call center services. We have about 200 plus skilled manpower working in this field. Our call center manpower is well trained and proficient enough to handle large volumes of calls in a professional manner. The manpower are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verification, collections.
Cybernetics is your one stop business process outsourcing firm for all your call center requirements. . We provide services according to your need and requirement
All you need to do is experience working with us.